Privacy and data protection policy
This is an English translation provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, repealing Directive 95/46/EC (hereinafter, GDPR), Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter, LSSI-CE) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, Borja Alonso Arroyo (hereinafter, Tierra de Crecimiento Psicología) guarantees the protection and confidentiality of any personal data provided by our patients, in accordance with the General Data Protection Regulation.
The Data Protection Policy of Tierra de Crecimiento Psicología is based on the principle of accountability, under which the Data Controller is responsible for compliance with the regulatory and case-law framework and must be able to demonstrate it to the relevant supervisory authorities.
The data provided will be processed under the terms established in the GDPR. To this end, Tierra de Crecimiento Psicología has adopted the legally required levels of protection and has implemented all the technical measures within its reach to prevent loss, misuse, alteration or unauthorised access by third parties, as set out below. However, users should be aware that security measures on the Internet are not impregnable.
Data controller: who are we?
Trade name: Tierra de Crecimiento Psicología
Data controller: Borja Alonso Arroyo
Tax ID (NIF): 05295613R
General Health Psychologist (Psicólogo General Sanitario), registration no. M-34006 with the Official College of Psychologists of Madrid.
Healthcare centre authorised by the Community of Madrid. Registry of healthcare centres, services and establishments no.: CS-21287.
Address: Calle Téllez 22, Bajo, local C, 28007 Madrid, Spain.
Phone: +34 678 115 189
Purpose of processing: what will we use your data for?
All data provided by our clients and/or visitors on the Tierra de Crecimiento Psicología website or to its staff will be included in the record of personal data processing activities created and maintained under the responsibility of Tierra de Crecimiento Psicología, and is essential to provide the services requested by users or to answer the questions raised by our visitors. Our policy is not to create profiles of the users of our services.
Legal basis for processing: why do we need your data?
- Contractual relationship: applies when you purchase one of our products or contract one of our services.
- Legitimate interest: to respond to your enquiries and complaints and to manage the collection of amounts owed.
- Your consent: if you are a user of our website, by ticking the box on the contact form you authorise us to send you the communications needed to respond to your enquiry or request for information.
Recipients: who do we share your data with?
We do not disclose your personal data to anyone, except to public or private entities to which we are legally required to provide it. For example, tax law requires certain information about financial transactions above a certain amount to be provided to the Spanish Tax Agency.
If, beyond the cases mentioned, we need to disclose your personal information to other entities, we will first ask for your permission through clear options that allow you to decide.
International transfers: where could we send your data?
We will not make international transfers of your personal data for any of the purposes indicated.
Retention: how long will we keep your data?
We will only keep your personal data for as long as necessary to achieve the purposes for which it was collected. When determining the appropriate retention period, we consider the risks involved in the processing, our contractual, legal and regulatory obligations, our internal data retention policies and our legitimate business interests described in this Privacy Notice and Cookie Policy.
In this regard, once your relationship with us has ended, Tierra de Crecimiento Psicología will keep your personal data, duly blocked, for the limitation period of any actions that may arise from the relationship with the data subject.
Once blocked, your data will be inaccessible to Tierra de Crecimiento Psicología and will not be processed except to make it available to public authorities, judges and courts, to deal with any liabilities arising from the processing, and for the exercise and defence of claims before the Spanish Data Protection Agency.
Security: how will we protect your data?
We make every reasonable effort to maintain the confidentiality of the personal information processed in our systems. We maintain strict security standards to protect the personal data we process against accidental loss and unauthorised access, processing or disclosure, taking into account the state of the art, the nature of the data and the risks to which it is exposed. However, we cannot be held responsible for your use of the data (including username and password) you use on our website. Our staff follow strict privacy rules and, if we engage third parties to provide support services, we require them to comply with the same rules and allow us to audit them to verify compliance.
Your rights: what rights can you exercise as a data subject?
We inform you that you may exercise the following rights:
a) Right of access to your personal data, to know which data is being processed and the processing operations carried out;
b) Right to rectification of any inaccurate personal data;
c) Right to erasure of your personal data, where possible (for example, where required by law);
d) Right to restriction of the processing of your personal data where the accuracy, lawfulness or necessity of the processing is in doubt, in which case we may keep the data for the exercise or defence of claims;
e) Right to object to the processing of your personal data where the legal basis for processing is our legitimate interest. Tierra de Crecimiento Psicología will stop processing your data unless it has a legitimate interest or the processing is necessary for the defence of claims;
f) Right to data portability, where the legal basis for processing is a contractual relationship or your consent;
g) Right to withdraw the consent given to Tierra de Crecimiento Psicología.
You may exercise your rights free of charge and at any time by contacting us at Calle Téllez 22, Bajo local C, 28007 Madrid, Spain, enclosing a copy of your ID document.
Protection of your rights: where can you make a complaint?
If you consider that your rights have not been respected, you may file a complaint with the Spanish Data Protection Agency (AEPD) through any of the following channels:
– Electronic office: https://www.aepd.es
– Post: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001 Madrid, Spain
– Phone: 901 100 099 and 912 663 517
Filing a complaint with the Spanish Data Protection Agency is free of charge and does not require a lawyer or solicitor.
Updates: what changes may be made to this Privacy Policy?
Tierra de Crecimiento Psicología reserves the right to modify this policy to adapt it to legislative or case-law developments that may affect compliance with it.